Frequently Asked Questions

How long will it take to receive my order?

Orders are typically shipped within the same or next business day.
Delivery usually takes 5-7 business days, but may sometimes be quicker. Please be aware, that holidays or unforeseen circumstances (e.g. logistical issues) may impact delivery times.

How do I track my order?

Your DHL tracking number will be sent to you via email once your order has been processed.

Can I change or cancel my order?

Once the shipment confirmation email has been sent, we are unable to make any changes to the delivery destination or to cancel it.
If you wish to cancel your order prior to it being shipped, please contact us at shopjustbaggedit@gmail.com

What is your return policy?

Due to the vintage and one-of-a-kind nature of our items, all sales are final. We carefully describe each bag, including any signs of wear, in the product listing.

If an item arrives damaged or not as descried, please contact us within 3 days of delivery with photos, and we will work with you to resolve the issue.

Are the items authentic?

Absolutely.

Every item in our collection is 100% authentic.

All handbags are carefully sourced from reputable Japanese stores and vetted for quality and authenticity. After sourcing, each bag is sent through a 3rd party authentication process by trusted experts to ensure it meets the highest standard.

We stand behind authenticity of every item we sell, so you can shop with confidence.